THE PROBLEMS TO BE SOLVED

• High operational costs: The lack of efficient automation results in manual processes that consume time and resources. This inefficiency increases operational costs and reduces agility in service, harming the customer experience.
• Lack of integration between reservation, access control, and environment systems: Isolated systems lead to fragmented management, where suite reservations, access control, and environmental automation do not communicate effectively. This can cause confusion, delays, and a disjointed experience for the guest.
• Ensuring guest privacy and security: Security and privacy are essential for customer satisfaction. Without an automated and integrated system, protecting the suites and maintaining guest privacy becomes a challenge, potentially affecting the establishment's reputation.
• Inefficient communication between guests, staff, and management: The lack of integrated communication generates misunderstandings, service delays, and difficulties in daily coordination, compromising guest experience and operational efficiency.
• Too much time to solve maintenance problems: Smart sensors can detect failures in plumbing, lighting, and climate control systems before the problem becomes critical, automatically alerting the maintenance team and avoiding disruptions for the guest.
• High energy consumption: This happens because equipment such as air conditioning, lighting, and other devices remain on when suites are unoccupied. This generates waste and increases operational costs. Automation optimizes energy use, adjusting consumption according to occupancy, making operations more efficient and economical.